Customer Relationship Management
MD&E CRM is a strategy and a mindset most of all, not a software package. CRM properly implemented provides a 360 degree view of your organization through a client’s eyes and allows an organization to plan resources effectively to serve them. It is driven by clean and accurate customer data which is defined the same way across the entire enterprise.
MD&E will review the following pieces of your CRM Strategy and find ways to improve, enhance and increase the performance of your client information for all parts of your organization.
The components we will review and assess are:
| CRM Overall Experience |
Executive Management |
Sales |
- 360 Client Experience
- Analytics
- Business Process
- Business Strategy
|
- Business Intelligence
- Dashboard
- Key Performance Indicators
- Forecasting
|
- Funnel Management
- Client Management
- Sales Process Management
- Forecasting
|
| Marketing |
Service Desk |
Finance |
- Market Segmentation
- Acquisition
- Pricing
- Cross/Up Sell
- Retention
|
- Relationship Management
- Conflict Resolution Management
- Service and Support Management
|
- Profit Management
- Revenue Management
- Life Time Value
|
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