Customer Data Management
MD&E follows our proven process to bring you the “Business 1st™” approach, defining a customer in a manner that supports your business objectives. Customer Data Management is a strategy and a mind- set most of all, not a software package. Customer Data Management will provide your organization with the appropriate data, where and when it is needed in order to use your CRM, ERP and BI systems to make proactive business decisions.
MD&E will Analyze IT, Implement IT and Support IT using this methodology to look at the following pieces of your Customer Data Strategy and find ways to improve, enhance and increase the performance of your client information for all parts of your organization.
The components we will review and assess are:
| Data Consolidation |
Data Hierarchy |
Data Cleansing |
Data Mapping |
Data Maintenance |
| Data resides in multiple disparate systems |
Who, What, Where and How the Data belongs |
Is the data complete and accurate |
Mapping data elements between systems for the purpose of migration or analysis |
Creating ongoing processes to ensure data integrity |
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